After clicking the RRA (Repair Return Authorization) button on the left side of the home page, enter the requested information and follow the on screen instructions. To begin the tool repair process, sign in or register as a new user at. 8) provides the ability to manage the tool repair experience with an easy way to send tools in for repair and track them from the moment they leave your facility. GM diagnostic software is supported by one of the GM approved diagnostic scan tools (MDI or a J2534 device).
TIP: If you are sending in a product for repairs, it should be shipped to the new Owatonna, Minnesota address.įor all future repair requests, use the following contact information. General Motors states that the method to correctly identify vehicle diagnostic trouble codes (DTCs) is by using the appropriate GM diagnostic software: GDS2 or Tech 2/Tech2Win, each of which can scan a vehicle for all DTCs in one operation. If you contact the 1-800-GM-TOOLS Bosch Call Center or the GM Techline Support Center, you will be referred to the new repair center.
If you call the phone number on the back of the tool, you will be connected directly to the new Owatonna Repair Center. The transition to the new location is scheduled to be completed by May 1, 2017.Īll processes for making tool repairs remain the same. There will not be any disruption to repair services due to the relocation. (NOTE: CANdi Module Functionality is currently NOT included. This scan tool provides support for on-board diagnostics on all systems 1992 thru 2008. 7), is moving to a new repair center in Owatonna, Minnesota. This authentic Vetronix GM Tech 2 Diagnostic Scanner is designed to work with the cars of different brands such as GM and Saab. Repair Center in Goleta, California, which supports repairs to GM Tech 2, MDI and MDI 2, and Controller Area Network diagnostic interface (CANdi) module products (Fig.
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